At Dominion, our customers are the foundation for everything we do! We pride ourselves in providing superior
customer service; working hard to not only meet our customer's expectations, but to exceed them. For us, the
process begins with getting to know each of our client's business needs and goals, building life-long partnerships
that go far beyond the typical client-vendor relationship.
Nothing we can say about our company, our products, our services, and what we can do for your business can
compare to what our customers have told us time and time again. Talk to us - we'll earn your confidence.
"In selecting a new software system, we knew that customer service after the sale would be almost as important as the product itself. From a fast tracked conversion schedule to implementation we have been very impressed with the service we have received from the team at Dominion."
Here’s a recent example of their impressive customer service: “I called at 5:30 p.m. on a Friday with a complicated request, and the customer service representative told me she would look into it for me. Within an hour, she had e-mailed me to say she had not only created the solution but had already installed it on our server. I was blown away! Her solution worked flawlessly, which did not surprise me at all, and it saved us several hours of work. I am extremely appreciative of their hard work, quick responses and helpfulness!"
"LeaseComplete has proven to be a solid and reliable product to handle all aspects of managing and servicing our growing equipment lease portfolio. It has already weathered several challenges including a very aggressive conversion schedule. The support and continued additions to the system are provided by a company, Dominion Leasing Software, who insures quality service by proven professionals in software development and industry knowledge. Based on my experience their support has been second to none in both turn around of issues and attention to our expanding needs. LeaseComplete will compare favorably with any product, especially when you consider cost, features, and their superior support."
WS Leasing, Ltd.
"As a Leasing Division of a large Credit Union in British Columbia operating on a lease administration accounting system with limited vendor support, we went in search for a new solution. After extensive research and circulation of an RFI to nine leasing solution providers, we chose Dominion Leasing Software’s, LeaseComplete. LeaseComplete was the most flexible of all the solutions we reviewed and was the only solution which could satisfy all our required functionality. We had a very successful conversion which was delivered on time and on budget thanks to the fantastic support and expertise of the Dominion Team. We went through a major accounting change unrelated to but concurrent with the conversion. Dominion automated the changes into the data conversion and we were able to balance the portfolio without incident. Dominion’s ongoing support is second to none with a great team of Professionals who are very knowledgeable in all aspects of the Leasing Business, Accounting and Systems. We definitely would recommend the LeaseComplete solution."
Greybrook Credit Corporation
"We were looking for a company who was established in the financial software industry, with a solution that would readily adapt to our business model. LeaseComplete’s ability to track assets from quotation through disposition, as was demonstrated in the early phase of the evaluation, was a key factor. Additionally, Dominion’s industry wide reputation for service played heavily in our decision."
Our conversion to LeaseComplete occurred in September 2010. The conversion process went great and we have been very happy with the functionality of the software. What we have been most impressed with is the outstanding customer support. We work with various providers for other aspects of our business and it is very rare to make a phone call, get a real live person and resolve the issue. Dominion’s support team does just that! You can always reach a real live voice of a qualified support team member. Dominion also does a nice job of keeping up with technological advances. We look forward to continuing our relationship with Dominion for many more years to come and watching them continue to make great technology strides with their software that will help us run our business more efficiently!
Bank Capital Services LLC dba F.N.B. Equipment Finance
Bank Capital Services LLC has been in the Commercial Leasing/Finance business since 1994. As our business kept growing we realized we needed a better accounting system to be able to handle all of the different aspects of our business. We were looking for a Leasing System that would meet the needs of our very fast growth. In 2007 after looking into several companies that could meet those needs, we were very happy to choose Dominion Leasing Software. Their leasing system and support has been top notch since we joined. They have a very well-knowledged and experienced team! Over the years we have thrown many curve balls at them and they handled them quickly and efficiently. Our main goal in choosing a company like Lease Complete was the accuracy of the data it can produce. Whether you are doing Interim leasing, variable rates, step payments, mass wizards, leases and loans – I would HIGHLY recommend using Dominion’s Leasing Software. It is really refreshing to know the information you put in and take out is exactly what you need to keep your company in compliance both internally and externally. We have been with Dominion for 10 years and look forward to keeping our close relationship for many years to come.
We spent a great deal of time evaluating options on the market to find something that worked for a growing equipment lease portfolio, that would accommodate different portfolio companies working under a single umbrella system. The Dominion Team helped us engage in a great process to evaluate our needs and assess their system for fit, and then supported us through a challenging data project that needed to scrub data from multiple companies and sources. We are now a lean mean leasing machine – with great technology, finger tip access to all our customers across all our books, and agile, customizable reporting on a robust, modern data base system. We are continually impressed with the personalized service and desire to get to a solution, no matter the issue.
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